Hardware and application maintenance is critical to keeping your systems running. BL Trading’s comprehensive hardware maintenance and warranty services are designed to protect your multi-vendor environment during both in-warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty new or legacy machines or extend your post-warranty maintenance coverage, we offer experienced technicians, an extensive parts and partner network, and flexible service level options designed to meet your specific business needs.
BL Trading’s onsite support and response options (SLA’s) will help meet your availability objectives and are available in several levels. BL Trading provides hardware support for many new and legacy products. Maintenance for these products, and warranty service, if available, vary based on the specific product or manufacturer. Our services are designed to help keep your multi-vendor environment operating at peak performance.
Explore the onsite support and response options (SLA’s) tab’s below to see how we can be available 24x7x365 to support your needs for continuous system availability.
Call us today to see how we can help you with your maintenance needs.
Storage Systems Supported
Data Domain Isilon XtremIO Unity
Legacy EMC Storage Hardware
All DD Series Appliances
Global Deduplication Array
Legacy IQ Series
X-Brick Cluster Systems
Brocade Fibre Switches
Silkworm SAN Switches
VDX, MLX, MLXe, DCX
Cisco MDS and Fibre Switches StorageWorks
3PAR / XP / EVA / Left Hand / MSA
ESL / MSL
Your IT systems must be available to meet the demands of your business, whether for mission-critical applications or budgetary considerations. BL Trading offers a full range of support levels designed to help meet your needs during both the warranty and post-warranty periods.
These levels and service options are designed to help you manage IT costs within the requirements of your business. The service levels described here are those most frequently available.
24x7x4 Hour Response
When onsite service is required, a service technician will be scheduled to arrive at your site within 24 hours of receiving the call. Remote problem troubleshooting and recommended action plans commence within 30 minutes of service call being placed. For critical applications, you may want to request specific response objectives, after the remote problem determination is completed. These special objectives are available, depending on product and geographic location.
9x5x4 Hour Response
Service is provided 8:30 a.m.to 5:00 p.m., Monday through Friday, EST, excluding holidays. A service technician is scheduled to arrive at your site within 4 hours after remote problem determination is completed. If it is determined, that onsite service is needed, you can expect the service technician to arrive the morning of the following business day. For noncritical service requests, a service technician will arrive by the end of the following business day.
9×5 Next Business Day
A service technician is scheduled to arrive at your site on the business day after we receive your call. The business day is 8:30 a.m.to 5:00 p.m., Monday through Friday, EST, excluding holidays.
Remote Technical Support
Telephone or remote support is usually the first choice for high availability and low cost. Very often our trained specialists with product-specific skills, solve your problems, however when that is not an option, another support option will help meet your availability objectives.
Software Technical Support
BL Trading software technical support service provides comprehensive, 24x7x365 software technical support services for selected third-party software.
BL Trading engineers work with your IT team to provide advice on software features and use, problem diagnosis and resolution, for many of your software products.
This service enables you to, improve productivity of your technical staff, improve system performance and reduced downtime and expedite problem resolution through trained technical resources.
You call BL Trading to request service and, if the product cannot be repaired with the help of remote support, you can either (1) ship the failing product to the depot center for repair or (2) send a courier to pick up your machine and deliver it to the depot center for repair. The target repair time, dependent on machine type, ranges from as little as 12 hours or up to 5 business days after receipt at the depot. Service calls are accepted anytime, but the depot service is available from 8:30 a.m.to 5:00 p.m., Monday through Friday, EST.
- 24x7x4 Hour Response
Through affiliated partners BL Trading has teamed with the nations largest and most trusted partners.
Together we can cover most nation wide requests with our 24x7x4 hr coverage level.
Each partner we work with meets our stringent standards for response time and product knowledge and allows us to offer our customers better, faster and more reliable service.