EMC Clariion Health Check Service Offering

Project Overview:
The BL Trading Clariion Health Check is a limited technical assessment of an existing Clariion array.  The service delivers a system evaluation focused on ensuring that your system is configured appropriately and performance is fine tuned.  The resulting information will deliver recommendations on any known interoperability issues, capacity, a review of the current array performance, and a best practices review of the array configuration.  The customer receives a Final Report that includes identified storage configuration and performance deficiencies along with recommended corrections and recommendations for improvements to the current configuration.

Project Scope:
BL Trading Certified EMC Engineers work closely with the customer staff to perform the engagement.  BL Trading manages the project as follows:

1. Conduct meeting to confirm and document goals of the Health Check
2. Review of the customer environment and documentation of targeted systems
3. Perform a Health Check in a single site
1. Monitor & extract configuration and performance data from a single Clariion array
2. Extract connectivity and configuration data from up to 8 hosts
3. Extract connectivity and configuration data from up to 2 Fibre Channel switches (32 Port total)
4. Review analysis & provide recommendations based on Best Practices

Discovery:
The following information will be collected for review:

1. Storage Processor event logs
2. Storage Processor configuration logs
3. Switch Configuration & Event logs
4. SAN related host information
1. Operating System & Service Pack
2. HBA Driver Revision
3. HBA Firmware
4. Failover Software versions & Path Status Information
5. Navisphere Agent/CLI Versions
6. Event Logs (varies based on Operating System

Analysis:
The following will be analyzed:

1. Storage Processor Event Logs – Array related events that affect the productivity of the DPE & DAE devices
2. Storage Processor Configuration Logs – Potential device configuration issues, array based software revisions and host connectivity status as seen by the array
3. Switch Configuration & Event Logs – Port by port review looking for error counters that would indicate a failure or potential failure on devices outside of the host or DPE (i.e.: cables, SFP’s/GBIC’s or internal switch related hardware)
4. SAN Related Host Information – Analysis of SAN related software revisions, path status, event logs (i.e.: HBA Driver, failover software, device timeouts on SAN based LUN’s or Read/Write events on SAN based LUN’s)

Service Delivery:
The Health Check process will include a software update of the SAN with the customers consent.  The software & firm updates may include:

1. Navisphere Manager
2. Navisphere Agent
3. Array Based Code/Flare Code
4. Host Operating System (will only be upgraded if revision compliance is necessary)
5. HBA Driver
6. HBA Firmware
7. Switch Firmware

Optional Updates based on customer acquisition of the following:

1. PowerPath/ATF
2. SnapView
3. MirrorView
4. SAN Copy
5. Navisphere Analyzer

BL Engineer will verify the following:

1. Storage Array has successfully rebooted and is functional
2. All LUN’s/Virtual Disks are fully visible to the appropriate hosts
3. All configured paths to the storage are available

For more information, please contact Jim Clifford at 781-982-9664 or via e-mail@ Clifford_J@bltrading.com

Call: 781-982-9664

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